Frequently asked questions

Choose your product, select any options or personalisation on the product page, then add it to your cart and check out. You will receive an email confirmation once your order is placed.

Yes. Afterpay and PayPal Pay Later are available at checkout, so you can split your purchase into instalments.

We accept PayPal, credit and debit cards, Google Pay, Afterpay and PayPal Pay Later. All payments are processed securely.

Yes. We ship to addresses all around Australia with Australia Post.

Shipping is calculated at checkout using live Australia Post rates, based on the size of your order and your postcode.

Personalised items need a little extra time, and Australia Post gets busy in December. We recommend ordering Christmas gifts as early as you can.

Look for personalisation options on the product page. Our keepsake boxes, night lights, Christmas baubles, Santa sacks and Christmas Eve boxes are popular choices.

Enter your details in the personalisation fields on the product page before adding the item to your cart. Please double-check spelling, as your item is made exactly as entered.

Because personalised items are made specifically for you, they are not eligible for a change-of-mind return. If there is a problem with your item, please contact us and we will do our best to help.

A candle match jar is a glass cloche jar filled with 50 or 100 matches (depending on the style), with a striker on the side of the jar. They make lighting candles easy and look beautiful left out on display.

Yes. Our match jars are refillable with match refill packs, sold separately.

Yes. Our fabric decals are printed on premium printable fabric and can be applied, removed, repositioned and reused, so they are perfect for nurseries and rentals.

Change of mind returns can be made within 7 days of delivery, with items in their original and resalable condition along with your contact details and receipt. Personalised and custom-made items cannot be returned for change of mind. See our terms and conditions for full details.